Order Cancellation Policy

At Premiere Planners.store, we strive to provide a seamless and efficient shopping experience for our customers. Due to the nature of digital products, we have specific guidelines regarding order cancellations. Please read the policy carefully to understand your rights and our obligations.

Order Cancellation Policy

1. Immediate Access to Digital Products

   • Once an order for a digital planner is placed and payment is confirmed, the product is available for instant download. Due to this immediate access, cancellations are generally not possible.

2. Non-Cancellable Orders

   • Orders for digital planners cannot be cancelled once the download link has been delivered. This is a standard policy for digital products, as the nature of the product means it cannot be returned.

3. Exceptions for Cancellations

   • Cancellations may be considered in the following cases:
     • Duplicate Orders: If you accidentally place the same order more than once, please contact us immediately to request a cancellation of the duplicate order.
     • Non-Delivery of Download Link: If you have not received the download link for your purchase, and our support team cannot resolve the issue, you may request a cancellation and refund.

How to Request a Cancellation

If you believe you qualify for an order cancellation based on the exceptions listed above, please follow these steps:

1. Contact Us Promptly

   • Email us at support@premiereplanners.store with your order number and a detailed explanation of the issue.

2. Review Process

   • Our support team will review your request and may ask for additional information to verify the issue.

3. Resolution

   • If your cancellation request is approved, we will process the cancellation and any applicable refunds within 5-7 business days.

Contact Information

For any questions or concerns regarding our Order Cancellation Policy, please contact us at:

Email: support@premiereplanners.store

We appreciate your understanding of our policy and are committed to ensuring your satisfaction with our digital planners. Thank you for choosing Premiere Planners.store!